Leadership Management in Action Essay Example | Topics and Well Written Essays - 1250 words

Leadership Management in Action - Essay Example According to Goffee and Jones (1996), organizational culture is â€Å"glue that holds organizations together† while Gerstener (2002) stated that organizational culture is â€Å"not just one aspect of the game- it is the game†. Organizational culture is important enough for an effective business and so is the case of the hospitality industry. The Hospitality industry is comprised of a list of business whose purpose is to provide product and mainly services to its customers. In such a business where the success of the entire business is based on customer satisfaction an effective and strong organizational culture is crucial. As it is stated above that organization is just like an individual with its own very unique traits and personality, therefore, organizational culture has a key contribution in building a competitive edge over its rivals. Values are the most important components of a strong organizational structure because it is a set of its future goals, philosophies and views that an organization share (Alvesson, 2002).. In a short form, an organization’s mission statement and vision statement are the true examples of its values. Values are the key drivers of an organization and are unique from each other. For a successful organizational culture, it is important to have a clear set of values properly communicated to its employees also include the way that pledges to serve customers treat partners, and maintain proficient standards. For setting up values, an organization must have an understanding of customer needs and to the uniqueness in the quality of services (that are hard to imitable). To ensure effective organizational culture, it is important to have a proper implementation plan to practice the values across the organization. Values of an organization are of less importance unless they are not incorporated in its routine and rituals. For